INFRATEL collects and processes personal information (such as names, contact details, company information and billing details) to set up and manage cloud service accounts, authenticate users, process payments and provide technical support. This information may also be used to communicate important service announcements, security alerts, policy updates and, where permitted, relevant product or promotional information.​

INFRATEL implements administrative, technical and physical safeguards designed to protect customer information, including access controls and secure handling of financial data, but cannot guarantee absolute security given the nature of the internet and third‑party networks. Personal information is not sold or rented, and may only be shared with carefully selected service providers, business partners or authorities under confidentiality obligations or where required by law, regulation, court order or to protect INFRATEL’s legitimate interests and users.

Customers generally have the ability to review and update their core account information, request corrections where data is inaccurate, and manage their marketing preferences via unsubscribe links or direct requests to INFRATEL. The policy also describes how INFRATEL handles email communications, testimonials, information relating to children (where applicable), as well as the use of cookies and similar technologies and the limited responsibility it has for the privacy practices of third‑party websites linked from its platforms.

By using INFRATEL’s cloud services, website and related channels, customers consent to the practices described in this Privacy Policy, which is governed by the laws of Zambia. INFRATEL may revise the policy from time to time, will indicate the effective date of changes, and will provide prominent notice of any material updates so that customers can review how their information is collected, used and protected.​