Background
EMK & Associates is a Lusaka based corporate law firm providing civil litigation, corporate advisory, and selected criminal litigation services. Despite a strong professional record, the firm faced challenges related to its digital presence and client accessibility.
The firm operated without a website, had no centralised social media presence, and relied on free email platforms such as Gmail and Yahoo. This created difficulties for clients conducting due diligence and affected the firm’s ability to communicate using consistent, professional branding.
The Challenge
- Absence of an official website
- Lack of branded corporate email addresses
- Inconsistent visibility across digital platforms
- Difficulty in maintaining professional client communication channels
- Clients unable to verify or engage with the firm online
For a corporate law firm, these limitations affected both credibility and operational efficiency.
Partnering with INFRATEL
EMK & Associates approached INFRATEL to explore digital solutions that could support the firm’s brand, communication systems, and online visibility.
INFRATEL provided:
- Official corporate website development and hosting
- Branded email solutions with the firm’s domain
- Integration with social media platforms including LinkedIn, Facebook, and Instagram
- Support services to ensure smooth onboarding and ongoing accessibility
The Transformation
Following implementation, EMK & Associates experienced significant improvements in professional communication and digital accessibility:
- Enhanced Visibility – The new website established an authoritative online presence, enabling clients and potential clients to easily verify firm details and access information.
- Branded Professional Communication – With domain-based email addresses, the firm communicates using a unified and credible identity, including its physical address and contact details.
- Consistent Multi-Platform Presence – Content published on the website now integrates seamlessly with social media platforms, improving the way updates and information reach clients.
- Improved Responsiveness and Support – According to the Managing Partner, INFRATEL’s team demonstrated professionalism, timely communication, and attentive support throughout the engagement.
Client Reflection
Mr. Kamwi notes that digital transformation has added value to the firm’s operations by improving accessibility, visibility, and the professionalism of its communication systems. He highlights that modern legal practice increasingly benefits from structured digital tools that support client engagement and due-diligence processes.
For EMK & Associates, the move to modern digital platforms has strengthened the firm’s ability to operate efficiently and maintain a credible presence in an increasingly digital professional environment. Through INFRATEL’s solutions, the firm now has the tools that support a more structured, accessible, and professional communication ecosystem.
This case demonstrates how digital infrastructure can enhance business operations in the legal sector, without altering the dignity, ethics, or traditions of the profession.