If it is working for us, it will work for you.
Chomba Malanda Sindazi, Head of ICT, Zambia Institute of Advanced Legal Education (ZIALE)
A Legacy Institution Preparing the Nation’s Legal Minds
For over five decades, the Zambia Institute of Advanced Legal Education (ZIALE) has stood as a cornerstone of Zambia’s justice system, the final step in the journey to becoming a practising lawyer. Every year, ZIALE trains hundreds of aspiring advocates, judges, and legal practitioners, moulding them into professionals equipped to uphold justice, integrity, and the rule of law.
However, as the world became increasingly digital, ZIALE’s operations faced a growing challenge: manual processes that could no longer keep pace with modern demands.
“Before the digitalisation process,” recalls Chomba Malanda Sindazi, the Institute’s Head of ICT, “we were relying on manual processes which were time consuming, sometimes prone to errors, and often made it difficult to retrieve documents and records.”
For an institution built on precision and accountability, those inefficiencies meant more than just administrative strain, they affected how quickly students could register, how effectively instructors could deliver training, and how seamlessly the Institute could meet its statutory obligations.
Recognizing the Turning Point
By 2023, ZIALE’s leadership made a strategic decision: it was time to transform.
The goal was to build a modern, resilient digital backbone that could support online systems for enrolment, assessment, records management, and internal operations.
Yet achieving this required more than just buying servers or deploying software. It required an infrastructure partner that could guarantee uptime, scalability, and data security, all critical factors for an institution handling sensitive student and examination information.
This is where INFRATEL entered the picture.
Partnering for Digital Progress
Through INFRATEL’s Data Centre services, ZIALE found the ideal environment to host and secure its digital systems. The Institute began migrating its core services to INFRATEL’s infrastructure, tapping into a platform designed for high availability, redundant power systems, and enterprise grade cooling and security.
The transition marked a pivotal step in ZIALE’s digital evolution. Within months, staff noticed a clear difference, operations became smoother, delays reduced drastically, and record retrieval shifted from hours to seconds.
“The impact has been amazing,” says Sindazi. “Most of our processes are now automated, and we are leveraging on the Data Centre that INFRATEL provides.”
The Impact: From Paper Trails to Digital Confidence
The partnership brought immediate and measurable benefits:
- Efficiency Gains: Manual bottlenecks were eliminated. Tasks that once required physical verification or paper filing now run on secure digital workflows.
- Service Delivery: Students and staff experience faster turnaround times and more reliable access to digital resources.
- Operational Resilience: INFRATEL’s 24/7 monitored Data Centre ensures uptime and business continuity, even in periods of power fluctuation or system stress.
- Data Integrity: Sensitive records are safeguarded under INFRATEL’s enterprise security protocols, giving ZIALE full confidence in its digital assets.
For ZIALE, the shift wasn’t just technical, it was cultural. Staff embraced a new way of working, where technology enhances accuracy, accountability, and service to students.
Sindazi reflects: “Those issues we had with manual processes are no longer there. We’re now more efficient, able to meet deadlines, and deliver services in good time.”
Enabling a Future Ready Institution
As ZIALE continues to strengthen its position as Zambia’s leading legal training institution, the foundation laid with INFRATEL is helping it move towards an even more connected future. Plans are already underway to integrate advanced digital tools that support elearning, online assessments, and document automation, all underpinned by INFRATEL’s secure Data Centre infrastructure.
For an institution that produces the nation’s lawyers, reliability and trust are non negotiable, and INFRATEL has become a key part of that ecosystem.
A Partnership Rooted in Confidence
Beyond the technology, Sindazi highlights one factor that stood out most, INFRATEL’s professionalism and support.
“My experience with INFRATEL has been amazing,” he notes. “Their support is always available, and the team understands our needs. We are able to operate efficiently because the infrastructure is reliable.”
That sense of partnership has become a defining feature of INFRATEL’s relationship with ZIALE, one built not just on contracts, but on shared commitment to national development and institutional excellence.
A Message to Other Institutions
In his closing remarks, Sindazi offers simple advice to organisations still struggling with outdated systems:
“I would urge all businesses to leverage INFRATEL’s innovations and technology. If it is working for us, it will work for you. Take advantage and use the services that are being provided by INFRATEL.”
Key Takeaways
| Challenge | Manual, error prone processes and slow record retrieval |
| Solution | INFRATEL Data Centre services for secure hosting and automation |
| Results | Improved efficiency, faster turnaround times, reduced errors, enhanced reliability |
| Industry | Education & Legal Training |
| Testimonial Source | Chomba Malanda Sindazi, Head of ICT, ZIALE |
The story of ZIALE’s digital transformation is more than a technology success, it’s a lesson in how infrastructure empowers institutions to modernise without losing their purpose.
With INFRATEL as its trusted partner, ZIALE has transitioned from paper heavy systems to a digitally confident institution, one ready to train the next generation of Zambia’s legal professionals with efficiency, integrity, and innovation.